Mobile | Nexxtender solution

The most cost effective solution for plug-in hybrid vehicles

Easy

Easy

Charge at home, at work or anywhere with your Mobile. No installation is required, just an intuitive pairing process. Plug and charge, wherever you are.


Fast

You can choose between our two models for an optimal charging speed:

  • Mobile Black (single-phase) has a charging speed of 2,3kW - 10A (about 10 km/h).
  • Mobile Red (three-phase) has a charging speed of 11kW - 16A (about 50 km/h).

You can choose between two charging speeds according to your home energy consumption at the moment.

Fast

Smart

Smart

The Mobile sends its charging data to our Nexxtmove platform via the Sigfox IoT (Internet of Things) Network and Bluetooth (smartphone).

  • As a driver you can monitor your consumption and create your own expense notes.
  • As a fleet manager you can manage your fleet process; users and authorizations, charges reimbursements, cost overviews and reporting.

Technical Specifications

    Mobile Black Mobile Red
Charging specifications      
  Charging connector type Type 2 connector Type 2 connector
  Voltage and Current Rating 230V AC at 6 A or 10 A

3 x 400V AC + N at 6 A or 16 A
and
6 A or 10 A singlephase (with Schuko® adaptor)

  Grid Frequency 50 Hz 50 Hz
  Maximum Charging Power Output 2,3 kW 11 kW
  Power Supply Plug Schuko® CEE 7/7 Three-phase: Mennekes® 13a ProTop (16 A 5pol 400V M)
  IEC Compliant IEC 62752:2018 compliant Residual Current Monitoring (AC 20 mA & DC 6 mA) IEC 62752:2018 compliant Residual Current Monitoring (AC 20 mA & DC 6 mA)
       
Operating conditions      
  Environment Control box: IP64
Connector: IP54
Control box: IP64
Connector: IP54
  Operating Humidity Up to 95% RH non-condensing Up to 95% RH non-condensing
  Operating Temperature -25°C to +50°C -25°C to +50°C
  Operating altitudeS Maximum 2000 m above sea level Maximum 2000 m above sea level
  Standby Power 3 W 3 W
       
Mechanical specifications      
  External Casing Polyamide Polyamide
  Cable Length Power supply plug end: 1,7 m -
Car end: 4 m
Power supply plug end: 1,7 m -
Car end: 4 m
  Approximate shipping weight 3 kg 3 kg
  Dimension (HxWxD) 380 mm x 117 mm x 68 mm 380 mm x 117 mm x 68 mm
       
Certifications      
  Safety Residual Current Monitoring per IEC 62752:2018 (AC 30 mA DC 6mA) Residual Current Monitoring per IEC 62752:2018 (AC 30 mA DC 6mA)
  Communication Sigfox readyTM Sigfox readyTM
  Product Product declaration of conformity - CE marking Product declaration of conformity - CE marking
       
Extra features      
  Connectivity Sigfox, BLE (Bluetooth Low Energy 5.0) Sigfox, BLE (Bluetooth Low Energy 5.0)
  Memory Data charges (charges datalogging) Data charges (charges datalogging)
  Location GPS (while charging) GPS (while charging)
  Internal Battery For internal clock and SigFox messaging For internal clock and SigFox messaging
  Button Touch button to select Power output Touch button to select Power output
  Status Status LED indicator Status LED indicator
  Management platform Nexxtmove Nexxtmove
  Firmware upgrade Remote software update Remote software update

Latest stories

Veelgestelde vragen

  • Bluetooth issue

    Due to their special Bluetooth chip settings, recent phones may have some difficulties connecting to other devices via Bluetooth. The smartphones behaving in such a manner identified so far are:

    • Huawei P20
    • Xiaomi Note 10
    • Samsung S20

    Situation

    I enter the Serial Number of the device successfully, the Bluetooth pairing process does not go through to enable the connection.

    Possible cause Remedy
    Bluetooth is not activated on your phone. Activate Bluetooth on your phone. Retry. 
    You are to far away from the Mobile. Be within a 2m radius to the Mobile. Retry. 
    You don't have internet on your phone. Be sure to activate the internet connection (WiFi or 4G) on your phone. Search with your browser to check your internet connection. Retry. 
    Another phone is already connected to the Mobile. Be sure all the smartphones around have Bluetooth disconnected during the pairing process.  
    Change the Bluetooth preferences on your phone. 1. Go to your Bluetooth settings on your phone
    2. Unpair all the Mobile Black or Red from your phone (Click on Mobile Black or Red and click on Unpair)
    3. Check that no other device is already connected by Bluetooth to your phone
    4. Return to the app and retry  
    Geolocation has been disables on your smartphone for the App.

    Enable the location on your smartphone

    On IOS devices

    1. Go to “Settings” > “Privacy” > hit “Location services”
    2. Make sure to toggle “Location services” on
    3. Scroll down through the list of apps and select the app
    4. Enable the location “Always”
    5. Return to the app and retry

    On Android devices

    1. Go to “Settings” > “Location” > “App permissions”
    2. Search the app or scroll down through the list of apps
    3. Select the app
    4. Enable the location “Allow all the time”
    5. Return to the app and retry  

    The Bluetooth chip must be rebooted on your phone. 1. Shut off your phone
    2. Turn your phone back on
    3. Go to the app and retry   
       

     

  • I cannot create my account in the app

    Go to the App store (iOS) or Google Play (Android) and download the app Nexxtmove. Make sure the bluetooth and the WIFI or 4G is enabled on your smartphone.

    Then follow the next steps:

    1. Open the app and click Sign up

    App

    2. Choose your language

    Language

    3. Accept the conditions

    Conditions

    4. Fill in your account data

    Account dataAccount data

    5. Choose your device and fill in the SN number (located on the sticker underneath the device)

    SN-numberSN-number

    Completing Bluetooth pairing between your Mobile and your smartphone:

    Open your app and sign in then follow the next steps. Make sure your smartphone’s bluetooth is turned on and the device is plugged in without charging your car.

    The bluetooth pairing can only be done with a Mobile Black or Red.

    1. Click on the device

    Click

    2. Click on 'Link my device'

    Link my device

    3. Accept the conditions

    Accept conditions

    4. Your smartphone will now connect to your device

    ConnectConnect

  • My device is not syncing to my phone

    Situation

    You have plugged in your device; it has turned on and you are paired to your device, but the synchronization of your data is not working.

    Possible causes

    • You are not in range.
    • You have disconnected your bluetooth connection.
    • Your device is not plugged in.

    Remedy

    1. Stay in proximity of your charging device and click sync.
    2. Go to your phone's Settings and turn on your Bluetooth. Try to disconnect and reconnect to your charging device and then click sync.
    3. Make sure that your device is correctly plugged and that it turns on.
    4. Make sure you have the latest software version

  • My Mobile is not paired to my smartphone

    Condition

    Your device does not appear as Paired on the Nexxtmove App.

    Possible causes

    • Someone else is already paired to that specific device
    • Your Mobile provider is already registered on your account, please see with your Mobile supplier, leasing company
    • The device is off
    • The device is out of range when trying to pair

    Remedy

    Make sure that nobody else is paired to that device. If not, pairing can be done via the app Nexxtmove (Apple store and Google Play).

    Other possible cause

    • The device is off, make sure that your device is plugged in
    • The device is out of range when trying to pair, make sure that you stay within 2 meters of the device.
  • My device is not registered to my account

    Situation

    Your device does not appear:

    • In the My chargers screen on Nexxtmove
    • In the My Devices list of the app

    Possible causes 

    The steps to a successful registration were not completed. After successful registration, the device should appear on the Nexxtmove platform and in the app.

    Remedy

    Make sure that you have followed all the instructions for registering your device. See Register a new charging device on page 10 for more information.

    Other possible cause

    Someone else is already registered to the device.

    Remedy

    To make sure that nobody else is registered to your device, contact your fleet manager or leasing company.

    Check in Nexxtmove management if the device has no owner. If needed, reassign the device to the correct owner.

  • I have forgotten my password

    Situation

    You cannot sign in to Nexxtmove because you do not remember your password.

    Remedy

    1. Go to https://nexxtmove.me/portal/login
    2. Tap 'I forgot my password'
    3. Enter username
    4. Tap 'I forgot my password'

    Result: A link to create a new password will be sent to the e-mail address linked to the account.

    Tip: If you do not receive an e-mail, please check the junk/spam mail folder before contacting your supplier.

  • Creating a user profile on the online platform

    1.On the online platform.

     

    • Select your language

      Select language
    • Accept the conditions

    Accept conditions

    • Fill in the profile information

    Profile information

    • Choose your device

    Choose device

    • Choose whether your Mobile has SN and SF reference or just SN (on the sticker underneath the device)

    Information

    • Save your profile
  • Consumption doesn’t match reality

    Situation

    • I have some of my charges at 0 kWh.

    • Consumption is too high/low

    Possible cause

    Hardware issue

    Remedy

    If it’s a Mobile Black or Red, please verify that the latest firmware version is installed. Otherwise, check the charges on the user’s Nexxtmove account. If a lot of charges seem strange or faulty, please contact the Support Center.

  • Some of my charging sessions are not detailed on Nexxtmove

    Situation

    Some charging sessions are detailed but others are not.

    Possible cause

    The Mobile uses the Sigfox network to transfer consumption data to Nexxtmove platform. You may be charging in an area with little or no coverage and data transmission may be affected.

    Remedy

    1. Your device can transmit data in the hours following the charging session. If possible, wait until your Mobile is in a covered area.

    ! Notice: Nexxtmove will then receive only the total consumption with the corresponding timestamps. It will report it on your dashboard as a quantity of electricity, with no details. In other words, between the previous reported charging session and the last reported one, there may have been several sessions. But since the online platform did not receive the details, it will report it as one unique charge session. Nonetheless, the total amount of energy is still valid and ensures the reimbursement process stays valid too.

    2. Your device can send charging session data to Nexxtmove via your phone’s BLE connection through a synchronization.

  • My charging sessions do not appear on Nexxtmove

    Situation

    The consumption data are not shown on Nexxtmove.

    Possible cause

    The Mobile uses the Sigfox network to transfer consumption data to Nexxtmove. You may be charging in an area with little or no coverage.

    Remedy
    1. Your device can transmit data in the hours following the charging session. If possible, wait until your Mobile is in a Sigfox covered area. You can find the actual Sigfox coverage on the following link.

    ! Notice: Nexxtmove will then receive only the total consumption with the corresponding timestamps. It will report it on your dashboard as a quantity of electricity, with no details. In other words, between the previous reported charging session and the last reported one, there may have been several sessions. But since the online platform did not receive the details, it will report it as one charge. Nonetheless, the total amount of energy is still valid.

    2. If no charges come through, please take the mobile in your car cabin after a charging session while driving to work or mall.

    3. Your device can send charging session data to Nexxtmove via your phone’s BLE connection.

  • My Mobile’s Red led is blinking after a firmware update

    Situation

    The Red led is blinking after a firmware update.

    Cause

    The internal clock is not synchronized.

    Remedy

    1. Please unplug and replug your Mobile in the power supply. 
    2. Please use the app to synchronize the clock and start a new charge with your car. All parameters should go green.
    3. If the problem persists, please contact the Support Center.

  • Switch between turtle (slow) and rabbit (fast) mode

    Situation

    • I cannot switch between turtle and rabbit mode
    • Auto switch between turtle and rabbit mode

    Possible cause

    High sensitivity of the buttons, especially if the Mobile lies on its back (buttons towards bottom)

    ! Notice: Mode can’t be switched during charging session

    Remedy

    Unplug and plug your Mobile back in.

    The device doesn't memorise the last speed setting (turtle/rabbit). When you plug in the device, it always resets in rabbit mode.

    If the button problem persists, please the Support Center.

  • I cannot plug the connector in my car

    Situation

    My plug connector doesnt fit in my car’s plug.

    Possible cause

    • Connector is damaged
    • Wrong type of connector (T1 vs T2 type connector)

    Remedy

    1. Make sure the condition of your connector is ok (no sign of burning)
    2. If the connector is damaged or if this is the wrong type of connector, contact your Mobile Black smart cable provider.

  • My mobile is turned on but my car doesn’t charge

    Situation

    • My Mobile is plugged in and led are lit up but my car doesnt charge.
    • My Mobile is plugged in and at least 1 led is red.

    Possible cause

    • The hardware of your Mobile could be faulty
    • Water infiltration
    • Residual Current Monitoring is activated due to an electricity loss

    Remedy

    1. Make sure your electrical installation follows the legal requirements
    2. If the problem persists, contact the Support Center

  • My electrical installation protection triggers when I plug in my device

    Situation

    Plugging in your Mobile triggers the circuit breaker and shuts down the power of your installation.

    Possible cause
    The Mobile can consume from a minimum of 6 A up to a max of 10 A. If your electrical circuit is already loaded with another electricity-consuming device (washing machine, dryer, cooking plate, etc.), the electrical circuit will be overloaded, and the circuit breaker will be activated to protect your electrical installation.

    Remedy
    1. Make sure your electrical installation complies with legal electrical requirements
    2. You can easily reduce your power consumption:

    • Use a plug on a separate circuit or on a circuit which does not have other electricity-consuming sources.
    • If not done already, reduce the consumption of your Mobile by selecting slow charging instead of fast charging (see How to change the charging speed (User manual p. 11). Slow charging consumes less current (6 A on each phase).

    3. Charge your electric vehicle when there are fewer electricity-consuming devices connected, for instance at night.

    4. If the problem persists, contact the Support Center

  • My device does not turn on when I plug it in

    Situation

    There is no power in your Mobile Black. When plugged in, the LED of your Mobile Black is off, and the device does not emit any sound.

    Possible cause
    The charging device is not connected correctly to the plug.

    Remedy
    Connect your Mobile correctly.

    Other possible causes

    - There is no power in your electrical installation.

    - The circuit breaker or the residual current device is activated due to a fault.

    1. Check your circuit breaker and residual current device. They are the electrical protection components of your installation. In some situations, they turn off and shut down the power of your installation to protect it. If one of your electrical protections is off, check that no high consumption device is turned on and turn your electrical protections back on before connecting your device again.
    2. If the problem persists, contact the Support Center