Vacancy: Customer Service / Sales Agent

Powerdale is a human-sized company based near Brussels developing electromobility solutions that include both hardware and software. We encourage teamwork, creativity, responsibility and initiative in order to create a fast moving company in accordance with out fast evaluating world and market. We are looking to hire a customer service / sales agent.

Job description
A Customer Service / Sales Agent is a key figure in customer relationship management. He / she is responsible for the follow-up of incoming communication, both by telephone and by email, returns of defective material and its follow-up, dissemination of information and complaint handling. As a fixed point of contact, he / she strives for optimal service, high customer satisfaction and maximum upselling. As a Sales Agent, the following tasks are part of your duties: preparing quotations & processing orders, processing refunds of loading sessions & invoices. The Customer Service / Sales Agent is part of the Customer Service Team and reports to the Operations Manager, and also works part-time in the sales and marketing department.

Areas of responsibility

  • Administrative follow-up: collects all customer data, keeps their files up to date, makes offers & processes orders.
  • Invoicing of orders incl. the reimbursement process of loading sessions.
  • Processes complaints (including collections, repairs, invoices, ...) and makes reports.
  • Central contact point for customers (inbound): SPOC (= single point of contact) that handles all questions and complaints from customers via the various communication channels (post, email, telephone, etc.).
  • Provides information and advice on various products, services and solutions, handling emails from specific customers.
  • Faithful relationship manager: as a confidant who knows the products and services through and through, he works on a long-term customer relationship with an eye for their satisfaction.
  • Project follow-up under the guidance of the Project manager Customer Service.

Education
Preferred degree type A2

Soft skills

  • Administrative and meticulous centipede;
  • Assertive and socially skilled decision maker;
  • Dynamic and result-driven professional;
  • Customer-oriented and inventive problem solver;
  • Studious and stress resistant communicator.

Hard skills

  • Language skills: multilingual (NL / FR / ENG); both in writing and orally
  • Excellent PC skills MS Office (Word, Excel, PowerPoint, Outlook), data management and CMS systems.
  • Technical base background or interest

Challenges
A Customer Service / Sales Administrator is an enthusiastic multitasker who knows how to keep a cool head even in stressful situations. He / She dares to take responsibility and take initiatives and matches the company goals with the needs of the customer with a smile.

Our offer

  • A full time permanent contract 
  • An attractive salary based on your profile and experience
  • Full standard benefits package (meal allowance, hospitalization insurance, group insurance, internet and mobile phone subscription)
  • A future proof mobility package 
  • Training and personal growth opportunities
  • Being part of a motivated and innovative team, where frequent company activities are organized

Interested?
Will you become our Customer Service / Sales Administrator?
Please send your application letter and full resume to hr@powerdale.com and a member of the HR department team will be in touch.